Welcome to the Eight Brook website. By using any part of the Site, or purchasing any product on the Site, you agree to be bound by these Terms. Please read them carefully.

Introduction

The Eight Brook website (the “Site”) is located at www.eightbrook.com. The Site is the property of Eight Brook Pty Ltd ABN 97 120 498 268 (herein referred to as “Eight Brook”, “we”, “us” or “our”). The Site is governed by this agreement (the “Terms”).

Jurisdiction

These Terms are governed by the laws of Australia and New South Wales.

Site Use

You may not use the Site, or its content, for any purpose that is deemed by us to be unlawful, fraudulent, malicious, mischievous, immoral, or insulting. If you use the Site, or its content, for any of these purposes, we will terminate your use of the Site (to the extent possible), and we may seek legal action against you. We acknowledge that our Site is mostly used by nice people.

Accuracy

We attempt to be as accurate as possible when providing content on the Site, however, we can’t guarantee that all of the content will be completely accurate or error-free. Please contact us if you believe that any content on the Site is erroneous or unclear.

Changes

We reserve the right to modify or discontinue the Site, or part thereof, without notice at any time. We reserve the right to change the price or availability of our products on the Site without notice at any time. We shall not be liable to anyone for any modification, change, or discontinuation of the Site.

We reserve the right to change the Terms without notice at any time. It is your responsibility to check the Site periodically for changes to the Terms. Your use of the Site constitutes acceptance of changes to the Terms.

“Eight Brook” is a registered trademark of Eight Brook Pty Ltd. All content on the Site belongs to Eight Brook Pty Ltd, or its content providers, and shall not be copied or used without our permission.

Orders

All prices on the Site are provided in Australian Dollars and are GST inclusive unless specified otherwise.

Process

  • You agree to provide accurate information when placing orders on our Site, so that we can contact you as needed, and fulfil your orders.
  • When you place an order on our Site we will provide you with a range of payment options during the checkout phase.
  • We will send you an email to confirm that we have received your order.
  • If we accept your order, we will send you another email to confirm that your order has been fulfilled and dispatched.

Stockout

We don’t intend to sell products if they are out of stock, however, mistakes can happen, and the following shall apply:

  • If we are unable to fulfil your order we will contact you and provide you with a refund.
  • If we are able to partially fulfil your order, we will contact you and ask you whether you wish to proceed with a partial order. We will refund part or all of your order, depending on how you wish to proceed.

We reserve the right to refuse an order at any time. Where we have received payment for an order, and we refuse the order, we will provide a refund. We reserve the right to refuse an order in the event that we are unable to obtain authorisation for payment. We reserve the right to restrict the number of items shipped to any one customer, or postal address.

Shipping

The shipping price for your order will be displayed during the checkout process before you confirm payment.

Shipping Rates

  • Shipping within Australia and to New Zealand is free for orders subtotalling $70 or more.
  • Shipping within Australia will cost $10 for orders subtotalling less than $70.
  • Shipping to New Zealand will cost $15 for orders subtotalling less than $70.

Orders within Australia are normally shipped within 48 hours of an order being placed, and are normally delivered within 7–10 days of an order being placed.

Returns

Our goal is to make great products that our customers love. Alas, this doesn’t always happen. Where you are unhappy with a product that you receive from us, the following shall apply:

  • Please inspect your products when you receive them. If you believe that your product has been damaged, please contact us within 48 hours of delivery. We are unable to provide a remedy for damaged products after 48 hours from delivery,
  • If you receive a product from us, and it is not what you ordered, please contact us so that we can send the correct product to you.
  • If you receive a product from us and you no longer want it, you can return the product to us exactly as you received it. In order to receive a refund, the product must be unopened with all seals intact, it must be unused, and it must be in a condition for resale.
  • If you you believe that the product packaging (pump, bottle, etc) is faulty, please contact us so that we can discuss the problem with you. Certain products need to be configured, primed and maintained to function correctly. If we are unable to resolve the problem, we will ask you to return the product to us, so that we can provide you with a refund.
  • If you have an adverse reaction to a product please contact us so that we can discuss the reaction with you. We spend a great deal of time researching and testing our products to avoid adverse skin reactions. We would like to work with to you meet your skin requirements, and to make our products better.

All returns must be made within within 30 days from purchase. All returns must be accompanied by a valid receipt. Where less than 30% of the product has been used, we will provide you with a refund on receipt of the returned product. Where more than 30% of the product has been used, a refund will not be provided. You are responsible for the cost of returning products back to us. Please be sure to protect your returned product so we receive it in good condition.

Refunds

All refunds will be made to the same method of payment as the initial purchase.

Accounts

Certain features offered through the Site may require you to open an account (including the establishment of an id and password). You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.

Thank You

Thank you for visiting our Site and reading our Terms.

Last revised and effective as of 15 Aug 16
STAY IN TOUCH
—
Join our members and receive beautiful email updates on new products and useful skincare information.